COMPLIMENTARY WORLDWIDE DELIVERY
At Pronoia Diamonds, we believe the experience of receiving your jewellery should be as exceptional as the piece itself. That is why we are proud to offer complimentary worldwide shipping on every order, with no minimum spend required. From the moment your piece leaves our atelier, your investment is fully protected every step of the way.
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MADE TO ORDER — CRAFTED FOR YOU ALONE
The majority of our fine jewellery is made entirely to order by our master craftspeople. Each piece is brought to life with exceptional care and precision, requiring approximately three weeks from the date of order confirmation before it is ready to be dispatched.
This is not simply a lead time — it is the time devoted to creating something truly extraordinary, made exclusively for you.
Once your piece is complete and passes our rigorous quality inspection, it will be carefully prepared for dispatch and you will be notified immediately.
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DISPATCH & DELIVERY TIMEFRAMES
All timeframes are from the date of dispatch. Please allow approximately three weeks for your piece to be crafted before dispatch.
◇ United Kingdom
Standard: 1–2 business days | Express: Next business day
◇ Europe
Standard: 3–5 business days | Express: 1–2 business days
◇ USA & Canada
Standard: 5–7 business days | Express: 2–3 business days
◇ Rest of World
Standard: 7–10 business days | Express: 3–5 business days
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HOW WE SHIP
We partner with Royal Mail and Parcelforce to deliver your jewellery safely and reliably to destinations across the globe. Every shipment includes:
◇ Full End-to-End Tracking
Monitor your order in real time from our atelier to your door.
◇ Full Insurance as Standard
Every piece is comprehensively insured for its full value throughout transit, giving you complete peace of mind.
◇ Signature Required on Delivery
For your security, all deliveries must be signed for upon receipt. If you are unavailable, a redelivery will be arranged or your parcel held securely at your local collection point.
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DISCREET PACKAGING — YOUR PRIVACY, PROTECTED
We understand that many of our pieces are purchased for life's most significant moments. All orders are dispatched in plain, unmarked outer packaging with no external branding, ensuring your delivery remains completely discreet. Inside, your jewellery is presented in our signature protective packaging, ready to be treasured.
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CUSTOMS DUTIES & IMPORT TAXES
For international deliveries outside the United Kingdom, please be aware that customs duties, import taxes, and local charges may be applicable upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient. We recommend consulting your country's customs regulations prior to ordering. We are unable to accept responsibility for any delays caused by customs processing.
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TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can use this to monitor your delivery in real time via the Royal Mail or Parcelforce website. If you have any concerns about your delivery at any stage, our client services team is here to assist.
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A NOTE ON SECURITY
Given the exceptional value of our pieces, we take the security of every shipment with the utmost seriousness. Full insurance, tracked delivery, and mandatory signature on receipt are not optional extras — they are our standard commitment to you. You should never feel uncertain about the safety of your order.
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CONTACT OUR CLIENT SERVICES TEAM
If you have any questions regarding your order, delivery, or require assistance with a time-sensitive request, please do not hesitate to reach out.
📩 info@pronoiadiamonds.co.uk
🕐 Monday – Friday, 9am – 5pm GMT
We aim to respond to all enquiries within one business day.
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